Join the fascinating and ever-changing digital media world!
Do you enjoy discussions about TV shows and favorite films? Now you can do it while working! We currently seek Customer Service Advisors for our partner HBO GO, the online streaming service of the digital media giant HBO.
Good computer skills and good knowledge of MS Office
Ability to quickly identify customers' problem and needs
Ability to set priorities and manage daily responsibilities effectively
A client-oriented approach, patience, and strong communication skills
Team players with the ability to work
Native Polish and communicative level of English in both oral and written form
Answer phone calls, e-mails, and messages on social media from customers
Help customers with service-related issues
Inform customers of promo events
Communication with customers is in Polish and the official communication within the company in English
Work shifts: morning 10:00-18:45, afternoon 14:00-23:00, weekends and bank holidays 12:00-18:00
Phone calls are inbound, no cold-calling
Suitable for people without experience
What We Offer
Free HBO subscription for employees
Daily use of foreign languages
Extensive Training and Development Program for Products, Tools, and Processes
Meal vouchers at the value of 109,00 CZK (55% covered by the employer, 45% by the employee) for every working day of each month
Fresh fruit and refreshments on workplace
Interactive activities: team building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment